We’ve said it before, and we’ll say it again – a proactive approach towards your IT infrastructure is always preferable to a reactive one. This ethos extends to the ongoing maintenance, repairs and servicing of your home or business printers. Adopting this approach stands only to benefit your home or business life, saving you money, reducing your environmental impact and minimising downtime – all without any increase to your existing workload.
We’re experts in the repair and maintenance of printers of all types from the industry’s leading brands, and offer our clients an ad hoc repair service as well as ongoing maintenance contracts to ensure that potential problems are identified and resolved with minimum disruption to your business.
To speak to one of our expert technicians regarding any of the IT services we offer, or for a free, no obligation quote for printer repairs contact us today on 01403 290 321 (West Sussex) or 01483 677321 (Surrey).
The benefits of printer repair, maintenance and servicing
A malfunctioning or out of service printer, copier or multifunction device can be disastrous for your business, negatively impacting your ability to provide your customers with the level of service expected. Whilst it’s tempting to wait and resolve problems as they arise, our extensive experience working alongside companies of all sizes has taught us that it’s far better to implement a proactive approach to printer repairs and servicing.
Identify critical problems before they happen
Like all hardware, heavily used printers, copiers and multifunction devices will suffer from degradation over time – leading to poor performance and eventually more critical issues. Ongoing maintenance schedules, support and regular printer health checks are great ways to identify and resolve potential problems before they occur. Our service contracts include 6 monthly health and diagnostic checks with all call out costs, parts required and service or repairs to the printer included within the agreed price.
Expert knowledge from qualified technicians
There are now a dizzying array of printer types in use including the laser printer, inkjet printer, solid ink printer, dot matrix printer, LED printer and more – each with their own nuances making it increasingly difficult for companies to adopt the traditional DIY approach to printer repairs.
Seemingly simple faults can often be the result of larger underlying problems, which can be difficult to diagnose. For example, a laser printer typically experiences problems with paper jams as a result of dust or debris whilst a dot matrix printer may often experience issues with white lines in the printed text as a result of a faulty pin in the print head.
Our engineers are familiar with all major printer types from the leading brands – and with years of industry experience servicing, repairing and maintaining printers of all kinds they’re able to quickly diagnose and repair faults.
Our printer specialists work with the following top brands:
- Brother
- Canon
- Epson
- HP (Hewlett Packard)
- Kyocera
- Lexmark
- OKI
- Ricoh
- Samsung
- Utax
- Xerox
Minimise downtime
The cost of downtime as a result of a malfunctioning or out of service printer will almost always outweigh the cost of a professional service contract. The impact of system downtime is not only of financial significance, it can also result in reduced customer confidence leading to reputational damage and even breaches in compliance. At Woodstock, we understand the importance of minimising downtime, and our managed printer repair, maintenance and service contracts are designed to ensure limited disruption to your day to day services.
Improve the lifespan of your printers
The lifespan of your printer(s) can be considerably extended through simple maintenance and regular servicing. Our experts will run full diagnostic checks, complete necessary fixes to both software and hardware, perform internal cleans and source and fit replacement parts prior to testing. Depending on the nature of the fault, or based on your specific requirements we are able to carry out these printer repairs either on site at your home or business or in branch at one of our drop-off clinics.
Reduce your carbon footprint
Although used electronics are sometimes refurbished and recycled, a considerable proportion ultimately ends up in landfill. Add to this the environmental cost of not only building new machines but transporting them halfway around the world and the carbon footprint as a result of replacing rather than repairing becomes significantly larger. By simply extending the lifespan of your printers you’ll not only reduce the financial cost but make an active contribution towards a greener future.
Printer repairs or replacement?
Unfortunately, sometimes it is simply not possible to repair printers and the only viable course of action is to replace the device. If your printers cannot be repaired our printer repair specialists will advise on the next steps, helping you to identify the most suitable replacement based on your individual company/personal circumstances.
How Woodstock IT can help
We do our best to make IT simple. However complex the issue we’ll do our best to explain and advise on the best solution – whether that be to repair or replace your printers. Whilst we tailor our services to your requirements, they typically cover:
- Printer repairs
- Printer maintenance
- Printer servicing
Repairs, maintenance and servicing will be carried out either on-site at your home or business, or at one of our drop off clinics located in Horsham or Guildford.
Who we work with
- Residential clients
- Businesses of all sizes – small, medium and large
- Local and national corporations
If you’d like more information regarding any of our services or would like to speak with one of our engineers you can email us at support@woodstockit.co.uk, or send your query to us by completing our online contact form.
