What makes your business successful, and how are you to remain so in the long term? It might be a brilliant idea, your passion, well trained staff, or the latest in technology? At Woodstock IT we understand that it is the continuous improvement of all of these factors that will truly allow your business to achieve its full potential.
We believe that IT support should be flexible, efficient, and most importantly completely tailored to suit the individual requirements of you and your business. That’s why we give you the freedom to create your own bespoke monthly IT support package.
Utilise only the services you need, whether it’s assistance with an initial set-up, a complete overhaul of existing IT infrastructure, or additional help with the day-to-day running of an already efficient system. Speak to a member of our team today to organise a comprehensive review of your hardware, software and network infrastructure.
Monthly IT support vs. Ad hoc
In nearly every conceivable scenario a proactive approach to a problem is preferable to a reactive one. IT support and maintenance are no exceptions. Irrelevant of the size, age or nature of your business – a poorly maintained IT support system will have a negative impact on productivity and profitability.
Implementing a monthly support package allows you the freedom to run your business with the peace of mind that your IT systems are in safe hands.
Benefits of ongoing support
A proactive approach to monitoring and protecting your system
With our monthly support packages you benefit from 24/7 monitoring, 365 days of the year. Rather than waiting for things to go wrong, we preempt potential problems and implement resolutions in real time.
Our security systems, IT hardware and resources ensure that your system is protected around the clock leaving you to focus on what you do best.
No need for an in house IT support department
Utilise the expertise and experience of our IT support professionals without the cost and complications of employing full time staff. No need to worry about paying salaries or providing training, our team is at your disposal as and when you need us for a fixed monthly cost.
Safe, secure and compliant
With ongoing monitoring and maintenance of email security, data backup and anti-virus software we can ensure that your business stays safe and secure – as well as remaining compliant. We stay up to date with changes in legislation regarding GDPR compliance, as well as changes to regulations for software and hardware.
Increased productivity, reduced downtime
By avoiding unnecessary disruptions to your day to day operations, your employees are able to work more productively without the frustration of having to use an improperly working system.
As well as the benefits to staff morale and productivity, downtime is also kept to a minimum. Every minute of downtime adversely affects your reputation, productivity and profitability.
Cost efficient
Ongoing support allows us to help you to plan for the future. By focusing on the long term solutions, such as upgrades for your hardware and systems, you avoid the often more costly ad hoc approach of replacing failed hardware or operating on dated software.
Woodstock IT support contracts
No bronze, silver or gold nonsense here
Unlike many alternatives, we completely tailor our support packages to ensure you only pay for the services you need. After a review of your current system, we will be able to discuss your options and make recommendations on where improvements can be made.
As a client you’ll benefit from:
Priority call outs – unlimited, wherever and whenever you need us!
Proactive support – With over 600 machines running 24/7, 365 monitoring and maintenance we identify and resolve potential problems before they happen
Remote fixing and system monitoring – In many cases we are able provide fixes remotely without attending the premises, offering the fastest possible resolution. (Increasingly important as numbers of remote workers continue to rise)
Telephone support – A member of our team is available to speak with regarding any issues or queries. Hours: 0800-1800 Mon-Fri, 0900-1300 Sat. We also aim to offer some flexibility outside of these hours where possible
Periodic on-site inspections – Health checks on site to ensure your systems work as they should, when they should
Discounted products and upgrades – All of the IT support equipment you could ever need at discounted rates
Personal account manager – One point of contact, a voice you can trust and depend on
Our fully managed services include:
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- Managed WiFi services (and installation)
- Proactive monitoring of performance
- Diagnosing issues
- Maintain and improve IT performance
- Setting up and maintaining cloud services
- Cloud-based storage and backup solutions
- Securely hosted email connection
- VoIP installation and maintenance
- On-site emergency visits
- Remote connection solutions
- Diagnosis of issues
- Backup and data recovery
- Network health check
- Problem solving and system recovery
- Industry-leading data encryption (we are an official partner of Dropbox)
- Computer and laptop repairs
- Ongoing support and advice
- Rapid responses from our technicians
- 24/7 monitoring and automated maintenance
- Support during office moves
- Server and network migration
- Proactive fixes before faults occur
- Increasing your system capacity
How to get in touch
Since 2011 we have been delivering managed services and IT support throughout Surrey, Sussex and the surrounding areas. To speak with one of our experts and find out how we can help, simply call us on 01403 290 321 or 01293 912 321.
Alternatively, you can email us at support@woodstockit.co.uk, or complete our contact form and a member of our team will be in touch to answer any queries.
